Responsible Gaming at 99fb

What Is Responsible Gaming?

Responsible gaming means enjoying casino games and sports betting as a leisure activity while remaining aware of the financial and emotional risks involved. It means setting boundaries for yourself before you start playing — deciding in advance how much money you are comfortable spending and how much time you are happy to commit — and sticking to those boundaries regardless of whether you are winning or losing.

At 99fb, we define responsible gaming around three principles: affordability (only gamble money you can genuinely afford to lose), control (use the tools available to set and enforce personal limits), and awareness (recognise the early signs of gambling-related harm and seek help before the situation escalates). These principles apply equally to cricket betting, slots, live dealer tables and crash games available on our platform.

Deposit Limits

Deposit limits are one of the most effective tools for keeping your gambling spending within a predetermined budget. 99fb allows every registered player to set a personal deposit cap on their account. Once a limit is active, the system will automatically decline any deposit attempt that would exceed it within the chosen time period. Available limit options include:

• Daily deposit limit: caps the total amount you can deposit within any rolling 24-hour period. This is ideal for players who want tight day-to-day control over their spending.
• Weekly deposit limit: caps the total amount you can deposit within any rolling 7-day period. This option suits players who prefer to budget on a weekly basis.
• Monthly deposit limit: caps the total amount you can deposit within any rolling 30-day period. This is best for players who receive a monthly income (for example salary credited to bKash or Nagad) and want to ringfence a fixed entertainment budget.
• Decreasing an existing limit takes effect immediately. Increasing a limit requires a minimum 7-day cooling-off period before the higher limit is activated, giving you time to reconsider.

To set or adjust your deposit limit, log in to your 99fb account and navigate to the Account Settings section. If you need assistance, our support team is available at [email protected] and will help you configure the right limit for your situation.

Session Time Limits and Reality Checks

It can be easy to lose track of time during an engaging game session, particularly during live cricket betting or a long run of slots. 99fb offers session time management tools that keep you informed and in control:

• Session time limit: set a maximum duration for each gaming session. When the limit is reached, you will be prompted to end your session. You may choose to extend once, but the system will log this action for your own records.
• Reality check reminders: configure periodic in-session pop-up notifications (every 30, 60 or 90 minutes) that show your current session duration and the total amount deposited and wagered in that session. These prompts are designed to bring you back to an objective awareness of your activity.
• Loss limit: set a maximum amount you are prepared to lose within a single session. If you reach this threshold, your session will be ended automatically.

Time-Out and Cooling-Off Periods

If you feel you need a short break from gambling but are not ready to self-exclude permanently, 99fb offers time-out and cooling-off periods that temporarily suspend your access to the Platform. During an active time-out, you will not be able to log in, deposit, or place any bets. Available time-out durations include:

• 24-hour time-out: an immediate one-day break, useful if you have had an unexpectedly frustrating session or feel emotionally driven to chase losses.
• 7-day time-out: a one-week break that gives you space to reassess your gambling habits, review your account transaction history, and decide whether you want to adjust any of your account limits.
• 30-day time-out: a one-month cooling-off period. This option is recommended if you have noticed a consistent pattern of spending more than you intend to or gambling more frequently than planned.

To activate a time-out, contact our support team at [email protected] with the subject line "Time-Out Request" and specify the duration you require. Time-outs take effect within 24 hours of your request and cannot be reversed early. Any promotional offers or bonus balances active at the time of your time-out will be suspended for the duration.

Self-Exclusion

Self-exclusion is the strongest responsible gaming tool available to 99fb players. When you self-exclude, your account is closed and access to the 99fb Platform is permanently blocked. Self-exclusion is the right choice if you believe that gambling has become a problem for you and you need a definitive, structural barrier to prevent further play.

To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within 24 hours. Any remaining account balance at the time of self-exclusion will be refunded to your registered payment method (bKash, Nagad, Rocket or bank account) within 5 business days. Once self-excluded, you may not reopen an account on the 99fb Platform for a minimum period of 6 months. Extensions beyond 6 months are available on request. We strongly encourage any player who is self-excluding to also consider speaking with a professional counsellor.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise in yourself. The following warning signs may indicate that gambling has moved beyond entertainment and is having a negative impact on your life. If you recognise several of these signs in your own behaviour, we strongly encourage you to use one of the tools above or contact our support team immediately:

• Gambling with money you cannot afford to lose, including money set aside for rent, food, bills or family expenses.
• Spending increasingly more time gambling or thinking about gambling, at the expense of work, family or social commitments.
• Chasing losses — continuing to gamble in an attempt to recover money that has already been lost, often resulting in larger losses.
• Lying to family, friends or colleagues about the amount of time or money spent gambling.
• Feeling irritable, restless or anxious when trying to reduce or stop gambling.
• Borrowing money from family, friends, or financial services (including mobile banking credit) specifically to fund gambling activity.
• Using gambling as an escape from stress, anxiety, depression, loneliness or other emotional difficulties rather than as a leisure activity.

If you recognise three or more of these signs in your own behaviour, please do not wait — contact our support team today at [email protected], activate a time-out or self-exclusion, and consider speaking with a trained counsellor. Problem gambling is a recognised condition and help is available. Reaching out early makes recovery significantly easier.

Protecting Young People

99fb is strictly a platform for adults aged 21 and above. We take the protection of minors seriously and apply age-verification controls at the point of registration. However, we also recognise that shared devices — such as a family smartphone or tablet — can create risk if young people have access to a logged-in account. Players who share devices with children or teenagers are strongly encouraged to take additional precautions:

If you believe a minor has accessed or registered an account on the 99fb Platform, please contact us immediately at [email protected]. We will investigate the matter promptly, close the account if a minor is found to have registered, and refund any deposits made from the account to the originating payment source. Protecting young people from gambling harm is a shared responsibility between 99fb and the adults in their lives.

• Always log out of your 99fb account fully when using a shared device, rather than simply closing the browser tab.
• Use a strong, unique password for your 99fb account and do not share it with anyone, including family members.
• Enable device-level parental controls on any shared phone or tablet to prevent unauthorised access to gambling websites and apps.

Tips for Staying in Control

Responsible gaming is easier when you build good habits from the start. These practical tips can help you enjoy the 99fb Platform sustainably over the long term:

• Set a personal budget for gambling before you deposit — decide in advance the maximum amount you are comfortable losing that week or month, and treat it as the full cost of your entertainment, not an investment you expect to recoup.
• Never gamble to escape or cope with negative emotions. If you have had a difficult day at work, received bad news, or are feeling anxious or low, gambling is not a healthy coping mechanism and is likely to make financial stress worse.
• Take regular breaks during gaming sessions. Stand up, have a drink of water, and give yourself at least five minutes away from the screen every hour. This helps you maintain perspective and prevents the tunnel vision that can lead to extended, unplanned play.
• Avoid gambling when you are tired. Fatigue impairs judgment and makes it harder to stick to your budget and time limits. The best gaming sessions happen when you are alert, relaxed and playing for fun.
• Balance gambling with other leisure activities. Cricket matches, outdoor activities, spending time with friends and family in Dhaka, Chittagong or wherever you are in Bangladesh — a healthy social life outside gambling keeps the activity in its proper perspective.
• Review your account activity regularly. Log in, check your transaction history, and ask yourself honestly whether your spending and time patterns still match the budget and limits you originally set. If they do not, adjust your limits before the gap widens.

How to Get Help

If you feel that gambling has become a problem for you or someone you care about, please reach out for support. You do not need to be in crisis to ask for help — early intervention is always more effective than waiting until the situation is severe. 99fb provides the following support channels:

99fb is committed to being a responsible operator. We do not view responsible gaming as a compliance checkbox — we view it as fundamental to building a platform that Bangladesh players can trust for the long term. If you have a concern, no matter how small it seems, please contact us. We are here to help.