99fb Privacy Policy

Information We Collect

99fb collects personal data that is necessary to operate the Platform, verify your identity, process payments and comply with applicable legal obligations. We collect the following categories of information:

• Identity Data: your full name, date of birth, and government-issued identification document details (collected during KYC verification where required).
• Contact Data: your registered mobile phone number and email address (where provided). Your phone number is used as your primary account identifier and for account security alerts.
• Financial Data: transaction records including deposit amounts, withdrawal amounts, payment method identifiers (such as your registered bKash or Nagad wallet number), and account balance history. We do not store full card numbers or mobile banking PINs.
• Technical and Device Data: your IP address, browser type, device type and operating system, session timestamps, and approximate geolocation data derived from your IP address. This data is used for fraud prevention, security monitoring and platform optimisation.
• Gameplay and Betting Data: records of your game sessions, bets placed, outcomes, bonus usage and responsible gaming tool settings (such as deposit limits and self-exclusion status). These records are maintained for regulatory compliance, dispute resolution and responsible gaming purposes.

We collect only the minimum data necessary for each purpose. Where data collection is optional, we will make this clear at the point of collection.

How We Use Your Information

99fb uses your personal data only for legitimate purposes directly related to the operation of the Platform and the services we provide to you. Specifically, your data is used for the following purposes:

• Account Administration: creating, maintaining and securing your 99fb account, verifying your identity, processing your deposits and withdrawals, and ensuring the accuracy of your account records.
• Service Delivery: providing you with access to casino games, sports betting markets, live casino streams, bonuses, promotions and customer support.
• Fraud Prevention and Security: monitoring transactions, login activity and gameplay patterns in real time to detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Legal Compliance: fulfilling our obligations under applicable laws and regulations, including responding to lawful requests from competent authorities, maintaining records as required by anti-money laundering obligations, and enforcing our Terms and Conditions.
• Responsible Gaming: monitoring gameplay behaviour to identify patterns that may indicate problem gambling, enforcing deposit limits and self-exclusion settings, and communicating with players who have activated responsible gaming tools.
• Platform Improvement: using aggregated and anonymised data to analyse Platform performance, identify technical issues and improve the overall user experience for Bangladesh players.

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual Necessity: most processing activities are necessary to perform the contract between you and 99fb — specifically, to provide you with a functioning Platform account, to process your deposits and withdrawals, and to deliver the games and betting services you have requested.
• Legal Obligation: certain processing activities are required to comply with legal obligations, including anti-money laundering (AML) record-keeping, KYC verification requirements, and cooperation with competent authorities.
• Legitimate Interests: some processing is carried out on the basis of 99fb's legitimate interests, including fraud prevention, platform security, dispute resolution and responsible gaming monitoring, where these interests are not overridden by your data protection rights.
• Consent: where we send you promotional communications or use non-essential cookies, we do so on the basis of your consent. You may withdraw consent at any time by contacting us or adjusting your cookie preferences.

Sharing Your Information

99fb does not sell your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent necessary for each purpose:

• Payment Processors: we share necessary financial data with licensed payment processors including bKash, Nagad, Rocket, Upay, Visa and Mastercard to facilitate deposits and withdrawals. These processors are bound by their own privacy and security obligations.
• Game and Technology Providers: we share session identifiers and account-level data with our game providers (such as Pragmatic Play, Evolution Gaming, NetEnt and Microgaming) solely for the purpose of delivering the games you play. These providers act as data processors under our instruction.
• Fraud and Security Services: we may share data with third-party fraud detection services to identify and prevent fraudulent transactions, account takeovers and other security threats. Any such sharing is subject to strict confidentiality obligations.
• Legal and Regulatory Authorities: we may disclose personal data to competent courts, government bodies or law enforcement agencies where required by law, court order or other binding legal obligation, or where we reasonably believe such disclosure is necessary to protect the rights, property or safety of 99fb or its users.

Payment Data and Financial Privacy

The security of your financial data is a priority at 99fb. When you make a deposit via bKash, Nagad, Rocket or Upay, the transaction is processed directly through the mobile banking provider's own secure infrastructure. 99fb receives a transaction confirmation and a partial account reference (for example, the last four digits of your wallet number) sufficient to identify the transaction, but we do not receive or store your full mobile banking PIN or password.

For card payments processed via Visa or Mastercard, card data is handled by our PCI-DSS compliant payment gateway. 99fb does not store full card numbers on its own systems. All payment records held by 99fb are limited to transaction amounts, dates, payment method types, and partial identifiers.

Cookies and Tracking Technologies

99fb uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us operate the Platform efficiently and understand how it is being used. We use the following categories of cookies:

• Essential Cookies: these are strictly necessary for the Platform to function. They maintain your login session, remember your language preference and enable secure payment processes. Essential cookies cannot be disabled without impairing Platform functionality.
• Analytics Cookies: these help us understand how players use the Platform, which pages are visited most often, and where technical errors occur. Analytics data is aggregated and anonymised and is not used to identify individual players.
• Preference Cookies: these store your settings and preferences (such as your chosen language and game filter selections) so that the Platform remembers your choices between sessions.

You can control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information about the specific cookies we use, please contact us at [email protected].

Data Retention

99fb retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account data and transaction records are retained for a minimum of five years from the date of account closure to satisfy anti-money laundering record-keeping requirements; gameplay logs are retained for a minimum of three years for dispute resolution and responsible gaming monitoring purposes; technical and device data (such as IP address logs) are retained for up to twelve months from collection unless required for an ongoing investigation.

When personal data is no longer required, 99fb will securely delete or anonymise it in accordance with our data disposal procedures. If you request deletion of your account, we will action that request promptly for all data not subject to a legal retention obligation. Data that must be retained by law will be held in a restricted access environment and used solely for the purpose of satisfying the applicable legal requirement.

Data Security

99fb implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. Our security infrastructure includes:

• SSL/TLS encryption for all data transmitted between your device and our servers, ensuring that your account credentials, payment details and personal information cannot be intercepted in transit.
• Role-based access controls that restrict access to personal data to only those employees and system processes that require it to perform their authorised functions. Access logs are maintained and reviewed regularly.
• Encrypted storage for sensitive personal data fields, including identity document references and financial identifiers, at rest within our database infrastructure.
• Regular security assessments, vulnerability scanning and penetration testing carried out by qualified security personnel to identify and remediate potential weaknesses in our systems before they can be exploited.

Your Data Rights

As a 99fb player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within a reasonable timeframe, typically within 30 days of receipt:

• Right of Access: you may request a copy of the personal data that 99fb holds about you, together with information about how it is being used and with whom it has been shared.
• Right of Rectification: if any personal data that 99fb holds about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right of Erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (where consent was the legal basis), or where the data has been processed unlawfully. This right is subject to our legal retention obligations.
• Right to Restrict Processing: you may request that we restrict processing of your personal data in certain circumstances, for example while a rectification request is being assessed or where you contest the lawfulness of our processing.
• Right to Object: you may object to processing of your personal data carried out on the basis of legitimate interests, including direct marketing. If you object to marketing communications, we will cease sending them immediately.

We will not charge a fee for handling data rights requests. We may ask you to verify your identity before actioning a request to protect against unauthorised requests made in your name.

Children and Minors

The 99fb Platform is strictly intended for adults aged 21 and above. 99fb does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will delete that data from our systems promptly and close the associated account. If you are a parent or guardian and believe that a minor has registered an account with 99fb, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

Changes to This Privacy Policy

99fb may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or Platform features. When we make material changes, we will update the effective date at the top of this page. Where the changes are significant, we may also notify you directly via your registered phone number or email address. Your continued use of the Platform after any update constitutes your acceptance of the revised Policy.

We encourage you to review this Policy periodically so that you remain informed about how 99fb protects your personal data. The most current version of this Policy is always the version published on this page.

Contact and Privacy Queries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a potential data security concern, please contact the 99fb support team using the email address below. We aim to acknowledge all privacy-related enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6) and to resolve them within 30 days of receipt.